If you take a generic medication, it’s most likely covered. We carry in our formulary 93% of the most prescribed generic medications being prescribed today. You can look up your medication using our look up tool on the Well Genie Website.

These are called Immediate need or acute medications. Have your provider send a prescription for the medication to your local pharmacy and when you go to pick it up, present your Membership card. If the medication and dosage is included in the program it will be provided at no charge to you. Note: 21-day supply is covered with your membership for acute medications.

If you are out of a chronic medication that is included, contact the home delivery pharmacy for options to expedite shipping.

The refills you most likely have at your current pharmacy are for a 30-day supply. Please have your doctor send new, 90-day prescription(s) electronically to our pharmacy partner. The pharmacy information is on your membership card.

To receive a text to refill your prescription you can either call the pharmacy toll-free number or when you receive notice of your first subscription delivery via text, you can opt-in for refill texting.

Your Well Genie membership does NOT include over-the-counter medications.

Talk to your doctor to find out if there is an alternative generic medication available.

No. Well Genie is NOT insurance. This membership works outside of any existing healthcare benefits you may have. You would still use your existing pharmaceutical benefits for brand medications when applicable and for generic medications not listed on our formulary.

Your membership starts when you receive your welcome email with your digital membership card.

Sign into your Well Genie member portal then click on Wellness Tools. Login with your Single Sign On (SSO) and then click “TALK TO A DR”. 

Sign into your Well Genie member portal then click on Wellness Tools. Login with your Single Sign On (SSO) and then click “TALK TO A DR”. 

Sign into your Well Genie member portal then click on Wellness Tools. Login with your Single Sign On (SSO) and then click “Ask a Specialist”. 

Wellness Calculators, Exercise Library, Recipes, Mindfulness, Risk Assessments, Health and Wellness News sources.

Tools offered to Well Genie members to inform you on :

· Body Fat Percentage

· Body Mass Index (BMI)

· Calories Per Day

· Daily 40-30-30 Diet

· Heart Rate

· Walking Water

· Ideal Weight

· Calories Burned

· RockPort Fitness Walking Test

· Waist to Hip Ratio

· Daily Energy Expenditure

· Lean Body Mass

· Lose One Pound

· Target Heart Rate

· Ideal Weight

· Blood Alcohol Level

· Cost of Smoking

· YMCA Formula

· Body Fat Estimator U.S. Navy Formula

Our Personal Health Assistants (PHAs) are dedicated experts assigned specifically to employees and their families—not anonymous representatives in a call center. Each PHA is a certified health coach with at least three years of clinical experience and specialized training in employee benefits, empathy, and motivational interviewing.

+Clearly explain your health plan details.

+Locate high-quality local physicians and schedule appointments.

+Find cost-effective diagnostic testing and imaging alternatives.

+Review medical bills to ensure accuracy and compliance.

+Schedule appointments, transfer medical records, and arrange second opinions.

+Resolve insurance and billing issues, coordinating your benefits effectively.

+Research health issues and connect you with optimal resources.

+Offer personalized coaching and ongoing support.

+Help interpret test results, medications, and health conditions clearly.

Sign into your Well Genie member portal then click on Wellness Tools. Login with your Single Sign On (SSO) and then select to either “CHECK ELIGIBILTY” or “FORGOT PASSWORD”.

Check your spam/junk email folder for email from no-reply@well-genie.com. If it isn’t there, reach out to support@well-genie.com and request they send your welcome email again.  Be sure to include your first and last name, along with the first and last name of the primary member.  After your information has been verified, they will resend your welcome email.  

You can find your digital membership card in the Member Portal. Instructions for registering on the Member Portal were provided in your welcome email. If you haven’t received that email or need it resent, please reach out to support@well-genie.com. Be sure to include your first and last name, along with the first and last name of the primary member. After your information has been verified, they will resend your welcome email.